Question 1

Do I need to be home during the cleaning?

Accepted Answer

Not at all, and most customers aren't. You can leave a key, give us a gate or door code, or arrange to let us in and head out. Whatever you choose, we record it on your account so you only explain it once. If you'd rather be there, that's completely fine too.

Question 2

Do you bring your own supplies and equipment?

Accepted Answer

Yes — we arrive with everything needed, including vacuums, cloths and products. If you'd prefer we use something specific because of an allergy, a sensitivity, or a surface that needs particular care, leave it out and tell us in your request. We'd rather use your product than damage your countertop.

Question 3

How is my price actually determined?

Accepted Answer

By the size of the property, its current condition, how often we come, which tasks you want, how far we travel, and any add-ons you choose. Condition matters more than most people expect — a three-bedroom house cleaned monthly and one that hasn't been touched in a year are genuinely different jobs.

Question 4

Is the online estimate my final price?

Accepted Answer

No, and we won't pretend otherwise. What you see during the quote request is a preliminary range based on what you've told us. A person reviews your answers and photos and sends you a firm quote afterwards. If we can't do the job for the number we gave you, we say so before we start — not after.

Question 5

Why do you ask for photographs?

Accepted Answer

Because a questionnaire can't show us baked-on grease or a shower that needs an hour of scrubbing, and guessing badly means either overcharging you or arriving with too little time. Photos are the single biggest reason a quoted price stays the price. They're optional — but they help.

Question 6

What happens to my photos? Who can see them?

Accepted Answer

They're stored privately and can only be opened by our staff while preparing your quote and doing the work. They are never public, never posted, and never used in advertising without asking you separately and specifically. You can delete them yourself from your account at any time, and we automatically delete them a set period after the job is finished.

Question 7

What should I do before the cleaner arrives?

Accepted Answer

Pick up clothes, toys, dishes and paperwork so we spend our time cleaning surfaces rather than relocating your belongings. Secure any pet that gets anxious around strangers. Point out anything fragile or off-limits. That's it — you don't need to clean before we clean.

Question 8

Can my pets stay home?

Accepted Answer

Yes, and they usually do. Just tell us what to expect — a dog that bolts for an open door, a cat that hides, a bird that shouldn't be near aerosols. We'll work around them. If a pet is genuinely anxious or protective, a closed room with a note on the door makes the visit easier for everyone.

Question 9

What forms of payment do you accept?

Accepted Answer

Card payments online through your account, and cash or check in person. A deposit is due when you accept your quote, and the balance is charged after the work is finished. You'll get a receipt for every payment.

Question 10

What is your cancellation policy?

Accepted Answer

Cancel or reschedule free of charge up to the cutoff shown on your booking. Inside that window a late-cancellation fee applies, because the slot is usually too late to fill. If we arrive and can't get in, a lockout fee applies. Life happens — talk to us and we'll be reasonable.

Question 11

Can I request the same cleaner every time?

Accepted Answer

Yes, and for recurring customers that's what we aim for by default. Someone who already knows your home works faster and notices what's different. We can't promise it through illness or holidays, but we'll tell you in advance when it changes.

Question 12

Do you offer recurring cleanings?

Accepted Answer

Weekly, every two weeks, or every four. Recurring visits cost less per clean because we're maintaining rather than catching up. The first visit is often priced higher — it establishes the baseline everything after it maintains. You can pause, skip or cancel from your account.

Question 13

Are tips expected?

Accepted Answer

No. Our pricing is what we need to do the job properly and pay our people fairly. Tips are always welcome and always go to the cleaner, but nobody will think less of you for not leaving one.

Question 14

What services do you not provide?

Accepted Answer

We don't do exterior windows above ground level, carpet steam extraction, pest control, mold remediation, structural repair, or hauling away trash and furniture. We also don't move heavy furniture or climb above a two-step ladder — insurance and backs both have limits.

Question 15

Do you do actual crime-scene or biohazard cleanup?

Accepted Answer

No. The name is a joke; the service is ordinary cleaning. Grime Scene Cleaners provides conventional residential, commercial, organization and move-related cleaning. We do not provide crime-scene, trauma, blood, bodily-fluid, needle, infectious-waste, hazardous-material, mold-remediation or other biohazard cleanup services. If you need that kind of work, it requires a specially licensed and equipped company — tell us what you're facing and we'll point you in the right direction.

Task	Standard	Deep	Move-out
Kitchen, baths, floors	Included	Included	Included
Beds and tidying	Included	Included	—
Baseboards and frames	—	Included	Included
Detailed tile and grout	—	Included	Included
Inside cabinets	—	—	Included
Oven and refrigerator	—	—	Included

THE GRIME STOPS HERE.

A Cleaner Home in Five Easy Steps

What We Clean

Standard Residential Cleaning

Recurring Cleaning

Deep Cleaning

Move-Out Cleaning

Move-In Cleaning

Apartment Cleaning

What’s Included

Kitchen

Bathrooms

Bedrooms

Living areas

What Our Neighbors Say

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Where We Work

Questions, Answered

Ready to close the case on your mess?